sounds like a very VERY suspect business to me. has every sign of someone you would never want to do business with. bad companies always give you the run around and never have answers. it's not whether or not a business makes a mistake that makes it a good or bad operation, it's what it does after that.
i highly doubt this is an isolated case and BK is the only guy getting the run around because they don't like his GTECH avatar.
curious what happens BK....hopefully you get your dough....
...can't stand bad businesses or shady business people.